{"id":16200,"date":"2021-09-24T09:27:00","date_gmt":"2021-09-24T07:27:00","guid":{"rendered":"https:\/\/www.mpfiltri.com\/blog\/mp-filtris-exceptional-customer-service\/"},"modified":"2026-07-15T13:57:35","modified_gmt":"2026-07-15T11:57:35","slug":"mp-filtris-aussergewoehnlicher-kundenservice","status":"publish","type":"post","link":"https:\/\/www.mpfiltri.com\/de\/mp-filtris-aussergewoehnlicher-kundenservice\/","title":{"rendered":"24 h &#8211; Kundenservice"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-b3f898c\" data-block-id=\"b3f898c\"><style>.stk-b3f898c {border-color:#E6E6E6 !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}.stk-b3f898c-column{--stk-columns-spacing:0px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-b3f898c-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-afeab5f\" data-v=\"4\" data-block-id=\"afeab5f\"><style>.stk-afeab5f {border-style:solid !important;border-color:#E6E6E6 !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;padding-top:60px !important;padding-right:30px !important;padding-bottom:60px !important;padding-left:30px !important;}@media screen and (min-width: 768px){.stk-afeab5f {flex:var(--stk-flex-grow, 1) 1 calc(60% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-afeab5f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-afeab5f-inner-blocks\"><div class=\"wp-block-post-date\"><time datetime=\"2021-09-24T09:27:00+02:00\">24.09.2021<\/time><\/div>\n\n<h2 class=\"wp-block-post-title\">24 h &#8211; Kundenservice<\/h2>\n\n\n<p>Ein unerwarteter Stromsto\u00df verursachte ein Problem mit dem Anzeigemodul eines ICM-Produkts in der ATEX-Version (Hazardous Environment Contamination Monitor), das f\u00fcr eine zeitkritische Kundenanwendung eingesetzt wurde. Daher musste das Ger\u00e4t zu einer dringenden Inspektion, Systemdiagnose und Reparatur eingeschickt werden.<\/p>\n\n\n\n<p><strong>Innerhalb von 24 Stunden<\/strong> hatten <strong>Andy Mustoe, Product Engineering Manager bei\u00a0MP Filtri<\/strong>, und sein Team das Problem ausfindig gemacht. Sie tauschten das besch\u00e4digte Bauteil aus und kalibrierten das Ger\u00e4t neu. Das Produkt wurde anschlie\u00dfend an den Kunden Jon Thomas Bjelland von <strong>Hitec Products nach Norwegen<\/strong> zur\u00fcckgeschickt.<\/p>\n\n\n\n<p><strong>Jon zollte\u00a0MP Filtri\u00a0Anerkennung<\/strong> und sagte: <em>&#8220;Ich m\u00f6chte die Gelegenheit nutzen, um mich bei Ihnen f\u00fcr den gro\u00dfartigen Service und die schnelle Hilfe zu bedanken. Das Ger\u00e4t ist zur\u00fcck, in das System eingebaut und funktioniert, und alles ist jetzt bereit f\u00fcr den Versand des Systems. Es war eine Freude, das Engagement, die Produktkenntnisse und die Unterst\u00fctzung von\u00a0MP Filtri\u00a0in diesem Fall zu erleben. Wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten.&#8221;<\/em><\/p>\n\n\n\n<p>Das AZ2-Produkt war eine <strong>Schl\u00fcsselkomponente in einem Offshore-System<\/strong>, das von Hitec f\u00fcr einen Kunden in Nordamerika entwickelt und gebaut wurde.<\/p>\n\n\n\n<p>Andy Mustoe:&#8221; <em>Wir wussten, dass das Projekt \u00e4u\u00dferst zeitkritisch war und wollten sicherstellen, dass Jon und sein Team keine Verz\u00f6gerungen bei der Fertigstellung der Arbeiten erfahren w\u00fcrden. Daher haben wir daf\u00fcr gesorgt, dass das ICM AZ2 innerhalb eines sehr engen Zeitrahmens repariert und neu kalibriert wurde. <\/em>&#8220;<\/p>\n\n\n\n<p>Andy Mustoe weiter: &#8220;<em>Es ist eine gro\u00dfe Freude zu wissen, dass wir unseren Kunden Hitec zufrieden gestellt und dazu beigetragen haben, dass das Unternehmen sein Projekt p\u00fcnktlich abschlie\u00dfen konnte&#8221;.<\/em><\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-d46f0a4\" data-block-id=\"d46f0a4\"><style>.stk-d46f0a4 {height:30px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-6d4eaeb\" data-block-id=\"6d4eaeb\"><p class=\"stk-block-text__text\"> <a href=\"javascript:history.back()\"><span style=\"color: #13377f; text-decoration: underline;\"><strong>zur\u00fcck<\/strong><\/span><\/a><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-9314314\" data-block-id=\"9314314\"><style>.stk-9314314 {height:30px !important;}<\/style><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-889f951\" data-v=\"4\" data-block-id=\"889f951\"><style>.stk-889f951 {border-style:solid !important;border-color:#E6E6E6 !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:0px !important;margin-top:50px !important;}@media screen and (min-width: 768px){.stk-889f951 {flex:var(--stk-flex-grow, 1) 1 calc(40% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}@media screen and (max-width: 767px){.stk-889f951 {border-right-width:0px !important;border-bottom-width:0px !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-889f951-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-889f951-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-5dfcb95\" data-block-id=\"5dfcb95\"><style>.stk-5dfcb95 .stk-img-wrapper{width:100% !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-3406\" src=\"https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service.jpg\" width=\"2538\" height=\"1813\" alt=\"Building at the new UK facility preview image\" srcset=\"https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service.jpg 2538w, https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service-300x214.jpg 300w, https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service-1024x731.jpg 1024w, https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service-768x549.jpg 768w, https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service-1536x1097.jpg 1536w, https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service-2048x1463.jpg 2048w, https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service-655x468.jpg 655w\" sizes=\"auto, (max-width: 2538px) 100vw, 2538px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ein unerwarteter Stromsto\u00df verursachte ein Problem mit dem Anzeigemodul eines ICM-Produkts in der ATEX-Version (Hazardous Environment Contamination Monitor), das f\u00fcr eine zeitkritische Kundenanwendung eingesetzt wurde. Daher musste das Ger\u00e4t zu einer dringenden Inspektion, Systemdiagnose und Reparatur eingeschickt werden. Innerhalb von 24 Stunden hatten Andy Mustoe, Product Engineering Manager bei\u00a0MP Filtri, und sein Team das Problem [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[6838],"tags":[],"class_list":{"0":"post-16200","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-produkt","7":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>24 h - Kundenservice - MP Filtri<\/title>\n<meta name=\"description\" content=\"Das CMP-Produktionsteam von MP Filtri wurde von einem Gro\u00dfkunden f\u00fcr die Schnelligkeit und Effektivit\u00e4t seiner Rekalibrierungsdienste gelobt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mpfiltri.com\/de\/mp-filtris-aussergewoehnlicher-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"24 h - Kundenservice - MP Filtri\" \/>\n<meta property=\"og:description\" content=\"Das CMP-Produktionsteam von MP Filtri wurde von einem Gro\u00dfkunden f\u00fcr die Schnelligkeit und Effektivit\u00e4t seiner Rekalibrierungsdienste gelobt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mpfiltri.com\/de\/mp-filtris-aussergewoehnlicher-kundenservice\/\" \/>\n<meta property=\"og:site_name\" content=\"MP Filtri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MPFiltriITA\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-24T07:27:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-15T11:57:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mpfiltri.com\/wp-content\/uploads\/2025\/02\/mpfiltri-customer-service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2538\" \/>\n\t<meta property=\"og:image:height\" content=\"1813\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"MP Filtri\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"MP Filtri\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.mpfiltri.com\/de\/mp-filtris-aussergewoehnlicher-kundenservice\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.mpfiltri.com\/de\/mp-filtris-aussergewoehnlicher-kundenservice\/\"},\"author\":{\"name\":\"MP Filtri\",\"@id\":\"https:\/\/www.mpfiltri.com\/de\/#\/schema\/person\/1f83a474e877483a55d623604e96aec2\"},\"headline\":\"24 h &#8211; 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